Shipping policy
Shipping Policy
Welcome to Ashley-Vancouver! We are committed to providing our customers with a reliable and transparent shipping experience. This policy outlines our shipping procedures to ensure your order is processed and delivered as smoothly as possible. Please note that shipping times may be affected by public holidays.
Shipping Charges
Free Shipping:
We are pleased to offer free shipping on all orders, with no additional charges.
Shipping Destinations
Ashley-Vancouver currently ships within Canada to ensure timely and efficient delivery for all customers.
Processing and Transit Times
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Processing Time: 1 to 3 business days (Monday to Friday)
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Transit Time: 6 to 10 business days (Monday to Friday)
These timeframes are estimates and may vary due to external factors such as carrier delays, weather conditions, or peak shipping periods.
Estimated delivery time = Processing Time + Transit Time.
Delivery Terms
Orders are processed at our facility before being handed over to the shipping carrier. A tracking number will be provided within 24 hours of shipment, allowing you to monitor your order’s progress.
If you do not receive tracking information within 2 business days of placing your order, please contact us at info@ashley-vancouver.com.
Order Tracking
You can track your order by visiting the “Track Your Order” page and entering your tracking number or your order number along with your email address.
Address Changes
If you need to update your delivery address after placing an order, please contact our customer service team as soon as possible. While we will do our best to assist, address changes cannot be guaranteed once an order has been shipped.
Multiple Shipping Addresses
We do not offer shipping to multiple addresses within a single order. Please place separate orders for each delivery address. If you require assistance, feel free to contact us at info@ashley-vancouver.com.
Damaged or Lost Packages
If your package arrives damaged or does not arrive within the expected delivery timeframe, please contact us immediately so we can assist you.
For any shipping-related inquiries, please reach out to our customer support team at info@ashley-vancouver.com