Privacy policy

Privacy Policy

Last updated: 01-12-2025

This privacy notice for ashley-vancouver.com (“Company,” “we,” “us,” or “our”) describes how and why we collect, store, use, and share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our website at ashley-vancouver.com
  • Make a purchase or create an account
  • Contact us or interact with our marketing, including advertisements on social media platforms

1. WHO WE ARE

Website: ashley-vancouver.com
Operating country: Canada
Contact: via our Support Center or email at info@ashley-vancouver.com

2. WHAT PERSONAL INFORMATION WE COLLECT

We may collect the following information:

  • Name, billing and shipping address
  • Email address and phone number
  • Payment information (processed securely by third-party providers)
  • IP address, browser type, device information
  • Order history and customer support communications

3. SENSITIVE INFORMATION

We do not intentionally collect sensitive personal information unless required and with your consent or as permitted by law.

4. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate about purchases, updates, or promotions
  • Improve our website and services
  • Detect fraud and ensure security
  • Comply with legal obligations

5. LEGAL BASES FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Performance of a contract
  • Consent (e.g. marketing cookies, ads)
  • Legal obligations
  • Legitimate business interests

6. THIRD-PARTY SERVICE PROVIDERS

We share personal information with trusted third parties, including:

  • Shopify Inc. – website hosting, checkout, and order processing
  • Payment processors (e.g. Shopify Payments, PayPal, Stripe)
  • Meta Platforms Inc. – advertising and conversion tracking (Facebook & Instagram Ads)
  • Email and marketing tools

These providers only receive the data necessary to perform their services.

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies for:

  • Website functionality
  • Analytics and performance
  • Advertising and retargeting via Meta Ads

You may manage or disable cookies through your browser settings or cookie banner where applicable.

8. INTERNATIONAL DATA TRANSFERS

Some of our service providers are located outside Canada or the EU, including in the United States. When we transfer personal data internationally, we use legally recognized safeguards such as standard contractual clauses.

9. DATA RETENTION

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and accounting obligations

10. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent at any time

EEA residents also have the right to lodge a complaint with their local data protection authority.

11. CHILDREN’S INFORMATION

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

12. SECURITY OF YOUR INFORMATION

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

14. CONTACT US

If you have questions or wish to exercise your privacy rights, please contact us via our Support Center or email : info@ashley-vancouver.com